Why Secura Prioritizes Our Follow-up Service with Clients After Emergencies
In the world of security and emergency response, prompt action is crucial. But at Secura, we believe that our job doesn’t end when the immediate crisis is resolved. We are committed to providing a comprehensive service that includes thorough follow-ups with our clients after every incident. This dedication to continued care and support is what sets Secura apart.
The Importance of Follow-Up
Emergencies can be incredibly stressful and disorienting. Even after the immediate danger has passed, you may still feel anxious or unsure about what comes next. That’s why we prioritize our follow-up service after every incident. Why we get in touch with you:
- Reassurance: We want to ensure you feel safe and supported even after the initial emergency has been handled.
- Feedback: We gather feedback to continually improve our services and ensure we are meeting your needs.
Client Testimonials
Our clients consistently highlight the value of our follow-up service, and how they reinforce their confidence in Secura’s services. Here are a few examples:
Lauren Hendry, L’Oreal South Africa: “My overall experience was great, the call center contacted me within minutes after activating the test alarm and the agent was friendly and helpful and reiterated all the information again in a case of emergency. ”
Riaan Pretorius, subscriber: ” I tested the Secura App after moving from Pretoria to Johannesburg. The service was excellent! The Control Room called me within a minute of pressing the button, and the Armed Response arrived in less than 10 minutes. Thank you very much! I will recommend Secura to everyone.”
Liam Flett, ECHO: ” Thank you for your prompt and professional service during my mum’s medical emergency yesterday. My dad and I appreciate the paramedics’ care and compassion. A big thank you to the paramedics that responded while I was still stuck in traffic trying to get to my parents home from Pretoria.”
Annabelle Thomas, L’Oreal SA: “Thank you for reaching out. My husband is in the hospital receiving the necessary care. The Secura response was excellent—they arrived even before my local security company. Thank you for your service and follow-up.”
Our Commitment to You
At Secura, we understand that true security extends beyond immediate response. It’s about building a relationship of trust and ensuring that our clients always feel supported. Our follow-up service is just one of the ways we show our commitment to your safety and peace of mind.
Whether you’re dealing with a medical emergency, a security threat, or simply testing our system, you can count on Secura to be there for you every step of the way. We’re not just a service provider; we’re your partners in safety.
Thank you for trusting Secura. We look forward to continuing to serve and protect you, providing not just immediate responses, but ongoing support and reassurance.
