The warranty period on your Secura Panic Button is 12 months from date of purchase.
The warranty does not cover damage as a result of use beyond what the product is designed for, damage due to any physical damage (including accidental, liquid or fire damage), loss, theft or any kind of unauthorised repair.
Charging cable and lanyard accessories are not covered under the warranty.
Should you experience any issues with your Secura Panic Button, please contact the Tech Support Line on 083 123 6070
We will gladly issue a credit for your Panic Button within 7 days of purchase, subject to the following conditions:
All returned items must be in a new saleable condition, in their original box, and must include all packing material, manuals and all accessories.
The original invoice must be presented with the return of the item.
A refund will only be processed in the same form of currency/tender. For example, if the item was purchased with a credit card, we will issue a credit to that same card.
We will not refund items that have been used and/or show any signs of use or wear and tear.
Defective items may be repaired / refunded at our discretion for the same model or manufacturer’s equivalent model.
All products returned 7 days after purchase will be subject to the manufacturer’s warranty and guarantee process, and will incur a 10% handling fee.
Secura reserves the right to refuse the return or to charge a restocking fee not less than 10%.The return is done so at the expense of the customer, who will cover all courier fees involved.
Out of Box failure occurs if an item does not work at time of purchase or within the first 7 days of ownership (including weekends and public holidays). The faulty unit/s must be returned to us immediately for assessment, and only then will a replacement be considered. Replacing Out of Box failure products is solely at the discretion of Secura. It is imperative that the device is in its original condition (any scratches, marks or dents will invalidate the out of box failure guarantee). Please ensure all paperwork, packaging (all papers, manuals, stickers etc) and accessories are returned with the unit.