Shipping policy

Please allow 2-6 business days after shipment for your package to arrive. After your order processes, you will receive an email with your order confirmation. Once your package ships, you will receive a SMS with tracking information. We do not cover International.

No, Secura GO and the Secura App are only available in South Africa.

Definitely! Credit card processing is secured through NetCash. Furthermore, your credit card information is never stored on file.

We provide a standard shipping rate of R92.87, please note this may vary based on location.

An SMS with a tracking number will be sent to your contact number after confirmation of the order.

If you contact us within a few hours after placing your order we will do our best to change your address. Unfortunately, once your order is processed, we cannot change your address. Please email us at info@secura.co.za with your order number if you believe your package won’t arrive at you.

Yes, you can return your order. If you are not 100% satisfied with our product, we will create a solution for you.

7 Day Return Policy

 We will gladly issue a credit for your Panic Button within 7 days of purchase, subject to the following conditions:

All returned items must be in a new saleable condition, in their original box, and must include all packing material, manuals and all accessories.

The original invoice must be presented with the return of the item.

A refund will only be processed in the same form of currency/tender. For example, if the item was purchased with a credit card, we will issue a credit to that same card.

We will not refund items that have been used and/or show any signs of use or wear and tear.

Defective items may be repaired / refunded at our discretion for the same model or manufacturer’s equivalent model.

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Unfortunately, once your order is processed it cannot be canceled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order to info@secura.co.za there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us for a refund minus a  shipping and handling fee. Please email us at info@secura.co.za  if you’re in this situation.

Once your order goes through, you will receive a confirmation email with your order number. If you created an account, you can log into your account and see the status of your order. If you haven’t received an email confirmation you may have entered your email address incorrectly and thus are not receiving our emails. If you haven’t received an email confirmation AND do not see your order in your account, your order most likely did not go through due to a credit card processing issue — your name, billing address and zip code that you enter upon checkout must match your credit card statement’s information. Please email us at info@secura.co.za and we will look into your order for you.

Contact us on or email info@secura.co.za

If you are seeing an error upon entering your credit card information please make sure of the following: 1) The credit card numbers you entered is correct, including the security code 2) The name, billing address and zip code you enter upon checkout matches the name on your credit card billing statement (most common problem) 3) You have sufficient funds in your account (if using a debit card). Once an error occurs, your order is not processed and you will have to checkout again.